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Of course no payment was received and contacted support again. Same request for my personal information before investigation.
This time they provided the transfer ID. My bank has confirmed no such transfer could be traced to them Westpac.
Informed a signed letter from the bank is required to have lottoland bother to try and trace the payment. If it was ever sent at all….
Ultimately even if they are legitimate they are so incompetent they cannot meet the terms of their Gambling License and are unable to pay winnings to customers.
Convenient eh? I contacted chat help and complained, suddenly the payout option was working again!!
The whole thing is a money making scam and should be shut down. I was chatting with the customer service about some issues with money transfer to my account.
Then in the conversation I told that I want to know how I can put money in my account from Bosnian banks.
But they shut down my account, banned me because it seems that players should not be traveling if they want to have an account on Lottoland.
And also, I had some money left on my account, but I think I will not see it again. As an online gambling company, we currently are not able to accept players from Bosnia due to Licencing restrictions placed upon us by your Government and we are neither able to change or control this situation at this time.
We are sorry that this is the situation at this time and would prefer to welcome players from all countries. Only unpaid bets remain in your Cart.
You can contact our Customer Care Team at any time if you require any assistance navigating the website, please email support lottoland.
First I am a Croatian citizen and second you did not have given a proper answer or explanation because I said I live just part time in Bosnia, but majority in Croatia.
To all lottoland players, when you travel somewhere for example Montenegro or Madagascar not only that important for you is to pack your clothes, shoes, passports and other stuff, it seems that is also equally important to shut down your lottoland account because you simply can not travel if you have a lottoland account.
Dear readers, do your self a favour, do not even open an account on lottoland, go to other websites who appreciate their players.
Works fine with me. Depending on the country you are playing from, the time frame for verification varies. For example, for the UK it is 72 hours after your first deposit and for Australia the requirement is 14 days from registration.
These requirements are set by the legal restrictions applied through the relevant License we hold for each.
Players can supply the documents to verify their player account in advance of the legal request and so avoid the short 72 hour wait for the processing of the information to claim a win.
If you would like further information regarding your specific player account, please contact our Customer Support Team who will be happy to help.
Of course when first joining any online gambling site I have joined over the years I have had to authenticate my details, this includes Sportsbet.
Once I had done that I have never had any trouble withdrawing my winnings. I play keno only As I am unable to visit casinos, or clubs infrequently due to ill health it meant I can have the infrequent flutter on my favourite game of keno.
No trouble at all, Liz. I never experience such thing with Betfred and Williamhill.. We do aim to get your account verified within 3 working days, however delays are possible due bank holidays and festive periods.
If you would like to enquire about the current status of your account verification please do not hesitate to get in touch with us via the LiveChat tab or by calling our UK helpline on Unfortunately the use of a VPN is not recommended, as we are required to know your location as an online gambling company to prevent any licensing issues.
We would prefer to welcome players from all countries, however access to the site may be blocked due to licensing restrictions placed upon us by your Government, and the use of a VPN may be an indication that you are trying to circumvent this.
I hope this clarifies any confusion, please do not hesitate to get in touch with our Customer Care Team if you would like further information regarding your account and see if we are able to find a solution to your matter.
This site is a scam. When I try to contact their customer service, there is no response at all. I registered because the site seemed legitimate, they have a digital certificate and everything is secure.
But they are a scam. They also sell your information to third parties. After registering, I started receiving spam from various other lottery sites.
They are a scam and have no respect for their customers. They rely on the fact that only a small percentage of people will verify their accounts, and an even smaller percentage of those will receive a win that they will then request a payout for.
So only a few people will learn their true colors. That win happened late Friday evening and by the following Monday afternoon, the winnings were in my bank account.
We have been advised that some card types do not allow winnings at Lottoland to be credited back to them. Please request a Bank Transfer of your winnings instead to ensure you receive these funds successfully.
In order for us to retain these licenses we have to prove that we are able to make the required pay outs to our players should they win and that we have the correct procedures in place to guarantee this.
As part of our licence agreements we are required to verify the identity of our players before we are able to payout any winnings. If you are experiencing any issues with the verification process, please contact our Customer Care Team via LiveChat or email support lottoland.
If you are receiving spam from our competitors you may wish to check if you are inadvertently signed up to any mailing lists for this type of product or if you are being subjected to targeted advertisements through social media and search engine platforms.
Many thanks for your review. We are delighted you have enjoyed wins with us on the Lotteries and Scratchcards we offer on the site. Well, not much to say but, Lottoland is the big joke!!
So, be aware…. You are correct that at Lottoland you bet on the outcome of the official draw. The key difference is that we take your bet and we pay you if you win.
For us to retain these licenses we have to prove that we are able to make the required payouts to our players should they win and that we have the correct procedures in place to guarantee this.
The review you have posted does not give me very much information on the exact nature of your concern, and I would encourage you to contact our Customer Support Team again for further assistance.
If the issue was regarding the verification of your Player Account in order for you to claim a win, I can confirm that this is a legal requirement.
I was playing lottoland kenoland in Australia Had no issues cashing out in the past, however this is were things changed, I had a substantial win and tried to cash out I waited over 5 days for this to happen.
I check my bank over and over and over again. Finally went back into lottoland and the money was not transferred into my account but was still in my lottoland account.
I went straight onto customer service but they are like talking to a monkey on the other end and they said that my transfer was rejected by the bank.
I called my bank and they said there was no deposit request from these crooks. After spending countless times on the customer service chat they said they will look at it as a priority.
Still nothing and when I went into my account they had requested me to verify my account again!!! Which I did months ago. I was so frustrated that I had lost all the money!!!
Now they have blocked my account I demand the money that is mine and will pursue further avenues to get this back. Congratulations on your win, please accept our apologies for the difficulties you have experienced claiming the win back to your bank account.
For Winnings in any Prize Category, Lottoland may require additional documents such as certified copies of a proof of identity and address, regardless of whether such proof was provided to Lottoland previously.
All requested and required documents must be provided by the Player no later than 12 weeks after the date of the draw of the relevant Underlying Lottery or the Winnings shall be forfeit.
I therefore recommend that you contact our Customer Support Team who will be only to happy to help guide you through the process of claiming your win.
Actively unhelpful. Spoke to someone on the phone who was patronising and who has escalated the problem.
Awful customer service, completely fobbed off. Still awaiting resolution. I have investigated your situation and can confirm your active account was temporarily blocked, due to a UK Licence requirement that we request the reason for your closure of your original account with us.
This procedure is in place as part of our Responsible Gambling safeguards and are to help protect our Players. If you have any further queries, please contact our Customer Support Team and we will be happy to assist.
I am sorry you have not had the results you hoped for in our Game section. Please keep in mind all Gambling Sites are there to be enjoyed as an entertainment and not perceived as a way to guarantee a profit.
All our Games are provided to us by reputable providers and that we do not have the tools to control the outcome of any Game session.
Furthermore, the Games on the Lottoland site have been certified by the relevant Gambling Commission prior to launch in order to retain our gambling licences, we must adhere to the correct procedures for all products offered on the site.
You are welcome to contact our Customer Support Team at any time to discuss your play levels and the claiming of your winnings.
Hi, my names Graham, today I was trying to send an email to lottoland both emails I was given both came back by the postmaster saying the emails did not exist anyone else had this problem thanks.
I bought 50 scratchcards through Groupon. I then played the next set of cards and won a little more. Total scam, I am appalled and customer service is a disgrace.
Never trust a company where you have no wat to call them on phone. I am sorry that the overall experience with the Groupon Voucher was poor.
Without the full Terms and Conditions of the offer and your Player Account information, I can not confirm what happened in your particular case.
However, you are most welcome to contact our Customer Support Team to discuss this matter and find a resolution.
We offer support by e-mail, Live Chat 24 hours through the week plus day times at the weekend, and phone support. Lottoland ie I will never use this site again they are happy to take money out of your account but do not want to give you the winnings although it would be going into the same account that they take the money out of I sent driving license but they then wanted utility bill with address or bank statement with address on it as the utility bills are is my husbands name I could not use this and I have my bank statement online and they do not show my address so I sent a letter from my solicitor with address and date and guess what that was not good enough for them where in hells name would I be getting all this information if I was not the person!!
I have had exactly the same experience. More and more proofs needed. Also thinking of taking them to small claims court.
Once i get my winnings i will never play again. Telling all friends and family to stay away from these scam artists.
I am disabled and the stress has made me ill. Sent countless emails and so many live chats they asking for more and more sensitive info.
After promising on numerous occasions to validate my account. They got proof of address my name and birth certificate give me what i won!!! I have reviewed your Player Acccount details and I am pleased the matter was resolved successfully for you.
Our procedures for the verification of Player details is required in order for us to comply with our Licence. However, it is only required once and any future wins can be easily claimed directly back to your bank details.
I play on the German site of lottoland since Sure, they need lots of private stuff to verify your account. But that is not a problem to me.
My biggest win so far was 40 euros on eurojackpot. Not big, but had no problem at all to cash out on my bank account. Only thing I dislike is the different prices for lotterys, depending on the language your are playing on lottoland.
Australian Lotto in Germany: 1. It just constantly gets rejected for the stupidest things. Totally put me off it now.
I can confirm that all images to be considered for the verification of a Player Account must be complete and all information legible.
This includes all edges being visible so we can be sure no information has been cropped from the document. If you have winnings to claim from your account, please do resend the image making sure that the whole page including corners is clearly visible.
Once we receive your document we will upload this onto your Player Account and look to complete the verification process for you.
Yes Ive sent my Driving Licence to them 5 times and it was refused, they wanted a photo on it, my Licence is law abiding U.
On reading your review I hope we can find a resolution for you. There are alternative documents that can be forwarded to assist you with the verification of your Player Account and the claim of your win.
This site is a scam i signed up through a wowcher offer and i cant even use what ive payed for ive got scratch cards i cant use its riddiculous and the live chat staff dont do anything waste of my money noone will help sort the problem!
From your review, I am unsure if the issue was that the Voucher Code would not activate correctly or that the code could not be used on your Player Account.
Many of the Voucher offers are for New Players only and can only be activated on Player Accounts with no previous activity.
If this was the issue and you paid a third party for the code, please return to them and request a refund. However, if the Voucher Code is eligible on your Player Account, please contact our Customer Support with the promotion details to hand and it can be fully investigated for you.
I tried to upload my proof of identity docs after trusting this site because it came up with a recommendation from another trusted party. I gave up after trying to upload the docs by taking them with my camera as advised they site rejected them saying wrong format, what a load of balls.
I am sorry you had difficulty orientation around our site. If you would like any assistance locating your bet details or completing the verification process, please contact us at Customer Support and we will be happy to advise you with any queries you have.
You can start a chat with our Customer Support and they can lead you through the site in real time. They have allowed me to play for months without verifying my account.
Apparently unverified accounts are closed after 72 hours. I transferred lots of money.. Then went to claim winnings.. This runs a basic check to allow us to ensure you are over 18 years old and therefore eligible to play on our Gambling site.
This covered the verification requirements within 72 hours of signing up. Due to internal procedure, we may then require full documented verification and this is why we then request proof of identity and proof of address at a later time.
If you require any assistance completing this requirement, please contact our Customer Support Team who will be happy to help.
Great site! I moved over to Lottoland from Camelot after their constant changes and price rises. Lottoland gives such variety with the many different worldwide lotteries and also the way in which you can personalise your betting choice through Double Jackpot and Number shield etc..
I have had absolutely no problems since using lottolands site and when I have been lucky enough to win they have E mailed me to let me know I have won, Deposited my winnings immediately into my account and its in my bank account within 2 or 3 days!
When I have had to contact Lottoland via Email I have had a response within the hour so no complaints there! I have not played the National lottery for ages and why should I when Lottoland provides better choice and value!!
Be Lucky! I would just like to clarify the situation with wins on our site. Lottoland cannot dictate the wins a Player receives based on previous play.
This is completely random number generated. Huge scam. Stay away. I would have thought a legal site would check that before taking your bets and money.
Lottoland is not a scam! I have been playing with them for years now. Won several times and had no issue with withdrawing money unlike several comments started here.
Lottoland is a true betting service and very transparent too. Also they give you freebies and discounts. Lottoland have no control over the outcome of any bets, whether this product is Lottery, Scratchcard or Games.
Please keep in mind, all gambling is a game of chance and wins are not certain. Our system has criteria in place, to act as a safeguard for Players closing their account.
However, by contacting our Customer Support Team directly, this can be actioned immediately upon request. When you first opened a Player Account with Lottoland, we automatically ran a background check on your personal data, using industry standard KYC software Know You Customer.
This runs a basic check on your name and date of birth, to allow us to ensure you are over 18 years old and therefore eligible to play on our Gambling site.
Due to internal procedure, we sometimes require full documented verification at a later date to complete our Legal obligations.
If you have any further queries, please contact our Customer Support Team at any time and they will be happy to help.
I love this site, i have bet on most lotteries and received small payouts into my Australian Bank Account within a week.
I claimed these small winnings just to test process and found it fine…. I love the fact i get the chance to dream big and have a go at these monster jackpots overseas…Thank you Lottoland.
How on earth can they get away with this:. At Lottoland you bet on the outcome of the official draw.
We take your bet and we pay you if you win. For this reason, we can offer our players the chance to play Lotteries they would otherwise be excluded from.
As you have correctly indicated, this is in our Terms and Conditions as part of our payout structure. Please contact our Customer Support Team if you have any further questions and they will be happy to help.
It works as same as the actual US Powerball payouts. The jackpot amount is based on you taking 30 annual payments and the difference between the jackpot and the cashout amount is the interest earned and paid out to you over the 30 years.
So if you win the draw your payout would be the same as if you lived in the USA and bought a ticket and won. Simple huh? Well I would never play because of the massive deductions.
It is easy playing but, who will pay out say million euros, easy to close the account and take the money and run and then open under anoter name.
Nobody will part with big monies and the following from a player is a worry. At Lottoland we guarantee you will be paid out on your winnings — regardless of the jackpot amount.
We are fully licensed by the Government of Gibraltar. In order for us to retain this licence we have to prove our ability to pay out even the largest jackpot wins.
At Lottoland you bet on the outcome of the official draw, we take tested insurance policies on your bet to ensure we always pay the jackpot wins.
For all intents and purposes you will have the exact same customer experience as if you were playing the official lottery.
With regards to the payout of your winnings, I recommend you contact our Customer Support Team at your earliest convenience and they can advise you on your particular situation.
Have not been happy with Lotoland, I feel they are stealing my money. Lotoland we have Australian government rules on scamming and theft as well. I can confirm that as a Player you can only automatically claim winnings back to your bank details through the site.
Deposited funds can not be claimed back in the same way due to the above mentioned Anti-Money Laundering Regulations.
However, you are welcome to speak to our Customer Support Team and they can make the request on your behalf. Unfortunately, I am unable to offer any assistance to you at this time, due to the lack of specifics in the review.
However, I can recommend you contact our Customer Support Team to discuss the above issue and they will assist you in explaining the situation fully.
You can forward your query using the Live Chat tab on the landing site, phoning us or by e-mailing. I believe this site is fake, I started playing on lottoland.
I suspect that if you ever won jackpot on their website, they will deny to pay correct jackpot amount. Lottoland offers their Players the chance to bet on the outcome of the Official Lottery Draws, including the US Power, as per your comment.
I believe that the issue you are concerned with can be explained by fluctuating exchange rates. If you can still buy into the lottery in the US, can you tell me the easiest way to buy a ticket step by step?
And how much money. Thanks, Nic. Put 2 games in with a bonus. Forgot all about it. Nothing major. Usually it takes 2 days to get my money.
I have called my bank who has stated this is not the case. The Live Chat girls were unprofessional and did absolutely nothing to help. Lottoland is essentially stealing money and refusing give it back!
I am sorry you have had an issue with the payout of your winnings. This can be due to your Player Account not being fully verified or the payout has been requested back to a bank card.
Please check your Player Account is verified and then retry making the payout by entering your bank account details as the payout method.
If you continue to have difficulties claiming the payout of your win, please contact Customer Support directly and a manual payout can be arranged to your bank details.
I used the site for more than 1 year. Due to my job, I am travelling a lot, and opened the site from abroad. Lottoland closed my account.
On the moment of closing, I had subscribed on numerous games. They asked me to provide a copy of id where is stated my address, which I do not have.
No money returned. Due to restrictions placed by some Governments and also the restrictions of our Gambling Licences, some countries are excluded from our list of countries that players can bet from.
For these reasons Player Accounts must be closed immediately if we detect that a Player logs in and bets from one of these countries. Proof of identity and address can then help us assess your country of residence and facilitate the continuation of your Player Account.
If you wish to discuss this matter further, please contact our Customer Support Team and we will be happy to help. I would say that I had a bad experience with Lottoland.
Joined to play with Lottoland in after seeing their numerous entertaining advert on tv. I had been playing and had won couple of pounds then one day I tried to log into my account to play but my account would not open, I tried it about three times with the correct password but it would not open and so I called customer support for help and she advices that someone was already logged into my account.
This was bizarre because I explained to her that if was logged in I would not be making the phone call at the time. So she suggested the account be closed and for team to investigate.
I asked if the account is closed will I be allowed to open a new one and she said yes so I agreed to close the account. Then two days later I received an email from someone in their customer service team requesting a photograph of my bank card front and back now you know this is going to far because what has hacking into my account got to do with my bank details.
Anyway I sent all the information requested but to my greatest surprised the same customer advisor emailed me and said that the team decided to close my account indefinitely without the option for me to open another account and nothing was reported of their investigation.
Now where is the justification when my account was hacked into and I am being victimised because some rogue decided to hack my account. I do not see any justification in their decision to stop me from playing except that it looks and sounds like discrimination.
My account was verified when I joined and all my purchases were verified through my bankcard and no fowl play was reported on my part. Then after a while I wrote a detailed letter to Lottoland asking them to listen to the recorded conversation between me and the Advisor on the night and review their decision but to date no reply has come from Lottoland.
And so it leaves me to conclude that this company does not value their customers and have a poor customer service and I am so so disappointed with Lottoland.
Your chance of getting any money off of scratch cards is 0. That is less than if you had bought shares in a proper company in the UK or Ireland. I am pleased to confirm that all our Scratchcards are provided to us by reputable providers and that Lottoland do not have the tools to control the outcome.
All scratchcards we offer have published Paytables under the Info Tab, so there is full transparency for our Players.
Furthermore, the Scratchcards on the Lottoland site have been certified by the UK Gambling Commission prior to launch. In order for us to retain our gambling licence, we have to adhere to the correct procedures for all products offered on the site.
Quite a prominent lottery betting service in Europe. They offer huge discounts, so playing can be cheaper than going to your local dealer. There are many reports of people who won big and got their account deleted.
Supposedly all scammers or people who used multiple accounts. Hard to believe this is true in every case. Unfortunately, I am unable to offer specific advice relating to your Player Account and payments on this Public Forum.
If this matter has not been resolved, please contact us using the Live Chat tab on the landing site or through support email and the matter can be addressed for you.
I shall never recommend this to anyone. They let you bet but once you win they ask to upload the ID proof. After you upload the ID your account will be blocked.
I am not putting my name or email because lottoland must have responded when I contacted their customer support.
I have been using Lottoland for a while without any problems until now. I contacted customer support asking how I could claim my money back.
I only have one account with this company. They replied that I had to prove who I was by sending them the necessary documents that they required.
This I did. They then asked me why I had closed an account one year earlier. I told them that their system would not recognise my e-mail or password.
That is why I started with a new account. I have never closed this account because they would not allow me access.
I have only used this new account because the one they say I closed would not let me use it. They then put a stop on my account saying it needed to be investigated.
This would take up to 72 Hours. They must see by my record that I have only ever used this one account. On Wednesday I was checking to see if I had won and was told I did not take part in the draw!
I would like to take this opportunity to explain the reason we ask for proof of Identity from our Players, and why if that information is not received or does not match the details registered on the Player Account, we must suspend play.
Lottoland is licensed by the Gambling Commission in the United Kingdom. To comply with our licence agreement we are required to provide proof of identity and address for every player.
For this reason we must ask our players to provide one option from the following documents in order for us to verify their accounts. Driving Licence Photo Card — front provisional licence is accepted 3.
For information relating to your particular case, please contact our Customer Service Team who will be happy to assist.
I would recommend them to anyone. I would NOT recommend this company to anyone. The syndicate bet rules were unclear at the time i placed them.
They also took ages to respond to any queries I had. Avoid this company. The lines are the amount of lines that you will be betting on the syndicate.
For example, lines — or lotto bets — in total will be placed on the next jackpot draw. If any of these numbers result in winning a prize, then the prize money is paid out to you in accordance to the numbers of shares you bought.
The shares are the number of shares that are available for this syndicate bet. In the example in the image, shares are available.
You can purchase 1, 2 or 5 shares in total for this syndicate. If you have any further questions, please contact our Customer Service Team who will be happy to assist.
I did not realise that you have to visit Gibraltar to pick up the cash if you win a jackpot via Lottoland. I have been playing various lotteries — Euromillions, Eurojackpot, MegaMillions, Powerball, Polish lottery, Swedish lottery — via Lottoland for over 2 years now.
My health is such that I cannot travel 50 miles let alone from the UK to Gibraltar to pick up a prize if I should somehow be lucky enough to win.
I hope this puts your mind at ease and you feel confident to continue to enjoy the various Lotteries we offer on our site. I am sorry you feel that you felt you did not have the results you hoped for in our demo Scratchcard section.
In order for us to retain our gambling license, we have to adhere to the correct procedures for all products offered on the site. Please do contact our Customer Service Team if you feel you need assistance with your Player Account or an explanation of any action taken on it by Lottoland.
Lottoland does have restrictions in place due to our Gambling License and we will be happy to speak to you regarding these.
I bought 3 tickets of keno worth 3 euro and i win 2 euro in two ticket after that i was trying to withdraw the money but i ask proof of verification.
The proof of address must be dated within the last 3 months. Please blank our any sensitive information before sending the image.
How would the person who is working in another country as an employer can provide this kind of doc? Lottoland are governed by strict Licensing restrictions covering the necessity to check all Players are over 18 years old.
This was the reason for the request for proof of identity. In your case, due to your proof of identity not matching the country you registered under, we must verify your address too.
The requirement for the proof of address and the bank details are to enable us to be sure there is no fraud taking place on the site, including payment fraud, money laundering or under age gambling.
Our Licenses guarantee that we have the necessary funds and procedures in place to make the payout of all wins, including Jackpots.
I registered for an account. Transferred money to this company from my bank and tried to log in to play some scratchoffs. As soon as they received my money transfer the company blocked my account and then started to ask for all kinds of personal documentation.
Why does this company need to know where i physically live to play an online game. Why take my money and then impose requirements for me to access it.
This company is a scam and companies vouching for Lottoland are not to be trusted. If they are fighting this hard to avoid giving me back my own money do you really think they will payout if you win on any of the games.
Give this company money at your own risk. Lottoland is licensed by the Gaming Commission in the United Kingdom.
To comply with our licence agreement we are required to provide proof of identity and address for every player within 72 hours of their first deposit.
This is part of Responsible Gambling and helps control underage gambling on the site. Once this verification process has been completed, you can continue to play and claim your wins without further documentation being requested.
I already sent my passport and you still block access to my account and refuse to give me my deposit back.
I have to now go to the European consumer Org so they can help me get my money back from your company. This company is beyond deceptive. At least if they spelled this out clearly, people would know what they were getting into.
For most people playing the lottery, privacy is a major concern. Will not be playing with them again. Thank you for your review. I can confirm that you can choose to remain anonymous when claiming a win.
Although we ask that you partake in promotional material, your image can be amended so you can not be recognised and your personal information undisclosed.
This is as per our Terms and Conditions 4. Furthermore, the Player is obliged to receive Winnings equivalent to The Player may still choose to stay anonymous.
For transfers, Lottoland may charge the Player with the fees for the bank transfer. Dream Bigger with Lottoland. Register now to play the world's biggest lotteries.
Register with. Your password must be at least 8 characters long and must not duplicate any part of your email address. Your password must contain at least one lowercase and one uppercase letter.
Your password must contain at least one symbol or number. First name. Middle name optional. YYYY Mobile phone number. Create a new account.
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Werde auch du ein Teil des Lottolands! Im Lottoland kannst du täglich von den Millionen träumen. Unsere Übersicht listet alle anstehenden Jackpots und die Zeitpunkte der nächsten Ziehungen auf, sodass du garantiert keine Chancen mehr verpasst.
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