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VIEW MORE. MeShell Flynn commented: 23 May I have had serious delay issues concerning payouts. After the initial approval, the actual payments take weeks to send then weeks to appear into your bank account, incurring additional fees.
I no longer qualify for substantial bonuses since I am now a winner so no good to them any longer.
PAGANDA HOWARD commented: 24 Apr Planet 7 will not send me a my withdrawal for until I open a new bank account. It's been almost a month since I requested my money.
I wish I would have seen this article before depositing hundreds of dollars. Janet Blackburn commented: 18 Apr This casino sucks on payouts.
They make the process a pain in the rear. Takes you forever for them to accept your I'd then on a dress verification,they give you many reasons they won't accept it, then freeze you out of the process and you can't go any further.
When you call them they don't answer. You are to lea e a message and they will call back. They never do. They do not respond to any emails.
Jeanette commented: 15 Apr Worse casino ever I won I withdraw then they cancel my withdraw saying that is not payable. I ask if they could credit my account with the winning they said no it has been cancel.
Dont waste your money there go to lucky red they do actually pay out what you win. ROBERT SNYDER commented: 29 Mar There is no chance of ever being paid.
That is not my primary concern. My concern is that I sent them all of the personal identity requested multiple times.
Why would they not be selling this on the black market? It's clearly a criminal enterprise. Kimberly j foster commented: 12 Mar I have played and and won lots of cash from this casino over the years.
They have always had payouts in Now 10 business days in approval process they state 7 to 10 another 10 business days in finance they state 7 to 10 , then sent to third party processor for payout after that, and I have always recieved the funds within 3 to 5 business days.
One time it did take 11 days to recieve. However this time on Feb. Was told it was sent to processor on 22nd of Feb.
Been told there were delays with that batch, and to wait a few more days that was before March 4th. STILL Waiting! I have been calling everyday talking to different vip reps and they just say finance tells them to tell players to be patient and their funds will arrive shortly.
They dont give numbers to talk with finance, or where its being sent from or what the processors name is.
Really getting concerned on this payout. I am about ready to send some money but your bad review gives me reason to pause.
Darn, I like playing on their site but I want my money when I win. I appreciate your input and I will probably play real money at another casino. Would you recommend any?
Thanks so Much for the review!! All The Best, Jim. Jaxon Oyler commented: 1 Feb I just wrote out a lengthy comment and I lost it so anyway this is just a short comment for now just to warn you and make you aware that this site is not legit I was given the run around I felt like I was lied to and mistrested.
I will write a more extensive comment later, here and tother sites or even apps such as FB to warn others of this terrible, dishonest and manipulative site.
My email address should be attached. Yeah please stay away from this place this site because they're very dishonest and they do have a lot of r negative eviews which if I would have known prior to signing up I definitely wouldn't of knowing I what I know now.
Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
Black points: 8 for this casino. Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer.
They both became delayed and later on, lost. The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. Extremely long withdrawal process even though the account was already verified.
The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents.
The player said they sent them five times already and became angry because of the way that the casino responded. There is no final answer whether the player received the payment or not and the case is still unresolved.
Extremely delayed withdrawal process due to an unknown reason. The player requested a withdrawal but it was delayed due to an unknown reason.
There's no further information available on whether the player received her winnings or not. The complaint remained unsolved.
Show 4 similiar complaints with black points in total 21 for this casino. The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. The player hoped to receive the rest of the winnings, too. There is no update on this case.
Extremely long and misleading withdrawal process. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
The player still didn't receive it. They still haven't received the payment and this case is still unresolved.
The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method.
The player was unable to do that as they had no access to such a bank. The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification. When the player contacted the support team, he received different excuses every time.
Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.
So he sent them for the sixth time and the finance team representative told him that he should receive his check that week. He would receive them in six payment installments.
Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received.
There is no further response from the casino but we believe that the winnings were likely paid. After a long withdrawal process, the player received smaller half of his payout.
He has been waiting to receive the rest of the money. The player, Stuart, requested five withdrawals. The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK.
The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid.
The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings.
The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived. No other update is available and the complaint remains unresolved.
Show 7 similiar complaints with black points in total 7 for this casino. The account was closed and the payment was put on hold due to the account being audited.
Later on, when she tried to log into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.
There is no further information on this case. Black points: 85 2 for this casino. Player's funds were confiscated due to accusations of playing with mixed funds.
Black points: 31 1 for this casino. Player was accused of accepting and playing with more than one bonus. The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses.
No update is available ever since. Show 2 similiar complaints with black points in total 3 for this casino. Black points: 3 1 for this casino.
The player from Switzerland is struggling to withdraw his bonus winnings. Complaints on related Cool Cat Casino Unspecified weak relation. Black points: 21 for this casino.
Player's account got closed and their winnings were confiscated. After the player requested withdrawal, their account got closed without an explanation from the casino.
After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected.
The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.
Extremely delayed payments and some of them were paid in a different amount than expected. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon.
However, they received the previous payment with the delay, this one was likely to be paid with delay as well.
There is no further update about this case. Extremely long withdrawal process of multiple payments and so far only one of them was received.
The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too.
There is no update if the player received the rest of the winning. Delayed payout process where the player received all checks she requested but never confirmed if they cleared or not.
The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared.
We believe that the player received her money at last. Very long withdrawal process where the player received three of their four payments.
The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.
After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification. Later on, the player received three out of the four payments and waited for the last one to arrive.
We believe that the winning was likely paid. Delayed payment for over two months and the documents were sent for verification for about 10 times. The player, Lynda from the UK, requested two withdrawals.
She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer.
Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived.
The player waited way too long for the payments to process and didn't agree about the extra charges for fees and chargebacks. Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts.
Rita strongly disagreed and couldn't understand why would she be charged some fees again. There is no new information about this case.
The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments. The player, Mr.
The player was not excited about that information because he believed that the whole process would take way too long, about nine months.
Bossman did receive his first payment so we highly believe that he did receive the rest of his money.
Dianne has waited for her winnings for over a month. The casino informed her that the payout process takes up to 20 business days.
She contacted the casino about an update on the processing but they were not helpful at all. When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days.
We believe that the payment was received at last. Show 8 similiar complaints with black points in total 7 for this casino. After the player received the check she was unable to cash it out with any bank she had tried.
After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check. She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her.
The check would have expired soon and there is no response from the casino still. Player's account was closed and their winnings confiscated due to chargeback.
The casino decided to pay them back only the deposits. The casino decided to return player's deposits but it would take some time before the player would receive them all.
No other details are available ever since. The player fulfilled all wagering requirements, requested a withdrawal, and still didn't receive the payment for over a month.
After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around.
The casino never reacted to this case and it remains unresolved. After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so.
Later on, she was told that the check would arrive soon. The casino responded to the complaint and then they stopped.
No more details are available after that. Show 3 similiar complaints with black points in total 4 for this casino. The casino promised a refund to the player but later on, they just sent a partial amount of it and closed their account.
The player's bank contacted them with an alert of charges on his bank card. The player hit the jackpot and casino refused to pay their winning due to the abuse of the bonus.
In this case, the player did not provide enough information about his complaint. The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached.
He also wasn't very polite towards the casino's representative, which was really unethical of him. Later on, he did apologize to the casino's representative but that didn't change the fact that he was denied of the winnings.
Complaints on related Yebo Casino Unspecified weak relation. Black points: 45 for this casino. The player was accused of being an abusive player.
The player received two-thirds of his winning but when he wanted to get the rest of it, he was accused of being an abusive player not only at this casino but many more.
The player said that he also lost a few times so he couldn't understand how he could have been an abusive player. No further information is available at this moment and the case remains unresolved.
Disputed amount: R32, bonus money. Black points: 22 for this casino. The player was denied his winning due to a bonus abuse. Antoniomx requested a withdrawal but it was denied due to a bonus abuse.
The casino responded to the complaint and said it was already settled with Antonio via phone call. There is no further information about this complaint available.
Disputed amount: R12, bonus money. Complaints on related Ruby Slots Casino Unspecified weak relation. After the player decided to withdraw some of his winnings, his account was locked.
When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and a question about why was his account locked Ruby Slots representative answered and promised to bring some light into this case.
Unfortunately, that was the last message from the representative and what truly happened, in this case, is a mystery. Black points: 7 for this casino.
After the player won and tried to withdraw the money, her account was locked and audited for more than 30 days. We don't know what happened in this case but the player was blamed for an irregular bonus play and her account got suspended for 30 days.
Thirty days later, her account was still locked, nobody answered her why or what was the result of the audit.
Black points: 58 1 for this casino. The player lost her winnings due to mixed funds. The player won some money and in the order to withdraw it, she needed to make a deposit.
While depositing, she received a bonus of 25 free spins and accepted it. Once she did that, she had lost her previous winnings due to mixed funds and her requested withdrawal got denied.
When the mediator contacted the casino about this issue, they never responded to them and the complaint remained unresolved.
Black points: 43 1 for this casino. The casino paid the player three out of the 4 payouts and claimed it was the player who had canceled it.
Casino pointed out that it was the player who had canceled this withdrawal but they refused this statement and wanted their last payment to get sent.
Show 3 similiar complaints with black points in total 9 for this casino. The player gambled away some of her winnings. As part of our commitment to providing truly superior service, Planet 7 Oz makes every effort to ensure that your payout request is processed as quickly and efficiently as possible.
The following is an explanation of how the withdrawal process works as well as the Planet 7 Oz policy:. Frequently Asked Questions General Questions: How do I get my Welcome Bonus?
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